Pre-Sales Questions
We are open Monday through Saturday from 11-7; Sunday: 12-6.
Yes, but you must first call your credit card company and add the shipping address to your account.
Yes, we ship all over the world via Fedex and DHL. If you have any special preferences for your shipment, please put a message in the notes section at the end of checkout.
Yes you may! If you would like to place an order by phone, please call 410-730-7919 during normal business hours.
We accept all major credit cards. We accept Zelle, Cashapp, as well as Bank Wire Transfer. Wire Transfer is a very popular option as we provide a discount for this method of payment.
We use state-of-the-art encryption software to ensure that all transactions on our site remain safe and secure. The personal information collected during sales is only used for the purposes of billing, shipping, and verification; we value our customers’ privacy and will never share their information with advertisers or anybody else.
We do offer jewelry insurance for jewelry purchased from our Columbia location. Appraisals will take between 2-3 weeks for completion and are made by appointment only. They typically range between $95-200. Please call the store at 410-730-7919 to set up your appointment today.
Yes, we will resize the ring if needed, We can typically re-size rings up to two sizes up or down. Please note that eternity ring designs cannot be re-sized.
You may return or exchange items purchased FOR ONLINE ORDERS ONLY within 30 days of the receipt of the item(s). No refunds. Rolex, Audemars Piguet, and other high end watches of sort or of this liking that may be posted as a promotion, Special orders, custom orders, and clearance/sale items are non-returnable and considered a Final Sale. Transactions with trade-ins are non-returnable and considered a Final Sale. Items must be returned by the purchaser in their original, unused, saleable condition (with no alterations, including sizing or engraving) in original packaging with receipts, paperwork, documentation, watch links, etc. Shipping costs are not refundable. To initiate a return, customers MUST contact our returns department to receive a Return Authorization Number. You can contact us at monicajewelers03@gmail.com or by calling 410-730-7919.
The customs office of the destination country or region may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs, either the carrier or customs office will contact you directly to arrange for the payment of any charges that may be due.